Effective Date: 5/31/2012
At DocuMatix your privacy and the privacy of your subscribers are of the greatest importance to us. Our success depends implicitly upon our ability to maintain the trust of our customers and their subscribers. Toward this end, we have two distinct policies:
Subscriber Data Policy
As our customer, you have exclusive ownership and rights to your subscriber data.
Email Delivery Policy
We send only to email lists that have been conveyed to us to have been gathered by means of opt-in and/or considered transactional relationship based on an existing business relationship. All emails that are sent whether the format be Text or HTML include an Unsubscribe/Opt-Out Link. Any email recipient may elect at any time to unsubscribe/opt-out via this link, and the DocuMatix website engines will comply with that request automatically in real-time. In addition, should DocuMatix be advised that our customers are sending unsolicited email then we will thoroughly investigate those allegations and remedy the situation as determined appropriate measures to ensure compliance at all times with the United States CAN-SPAM Act of 2003.
Information Collection and UseDocuMatix is the sole owner of the information collected on the http://www.documatix.com website. We do not sell, share, or rent this information. DocuMatix collects the information and uses it exclusively to send only appropriate information to visitors who request it. Further, DocuMatix collects information in the following ways:
Contact Us and Request Documents FormsThese forms require a visitor to provide their name and email address. Additionally, a visitor has the option to enter additional contact information such as daytime or evening phone number if so desired. DocuMatix will use the information provided to contact you and offer additional information about our products and services.
Emails SentDocuMatix operates in a SaaS (Software-as-a-Service) environment and services various on-line marketing needs of businesses to include HTML and Text Emails. All HTML marketing emails that are sent through the DocuMatix system use a software technology called web beacons or clear gifs. We utilize this technology to help measure campaign performance for our customers. Such measurements include the date/time of when an email is opened, or when an individual link is clicked on in an email. Additionally, the data gathered is tied to the email address for an individual campaign. This information is only accessible via the account owner and limited DocuMatix staff (for support reasons). These measurements are only viewable by a customer over an encrypted SSL Internet browser connection.
Email Address used for campaignsEmail addresses used for campaigns sent on behalf of customers are stored in the DocuMatix system for 60 days. After 60 days each campaign is run through an archive process that removes the email address from the system with the exception of permanent undeliverable email addresses and/or email addresses that have opted out. The original campaign and campaign performance reports are saved until the customer elects to remove them from the system.
Log FilesDocuMatix uses IP addresses to monitor and administer our web site and collect data to analyze trends. IP addresses are not linked to any personally identifiable information. Log files collected may include browser type, IP address, URL and/or page accessed.
Additionally, DocuMatix creates log files within their on-line products to gauge product use, loads and popular features based on access. These log files may include IP Address, Date/Time Stamps, Internal codes for determining part of system being accessed, login/logout events as well as campaign reports viewed and downloaded.
LinksThe DocuMatix website contains links to other sites. DocuMatix is not responsible for the privacy practices of these sites. Therefore, we recommend visitors read the privacy statements of each website.
Opt OutAll email communications sent by DocuMatix (whether directly from DocuMatix or sent on behalf of customers) have links and/or clear instructions on how to unsubscribe from subsequent email communications. This can be accomplished by clicking on the unsubscribe link within an email, or a subscriber may reply back indicating they no longer wish to receive communications. By clicking on the link the process is automated, however, a manual reply requires a manual entry made by an employee to add the individual to a master unsubscribe list.
Personal Account ProfileAll DocuMatix customer accounts have an account profile that contains contact information such as name and address of the account owner. Customers may change this contact information at any time while logged into their account. This information is used by DocuMatix for point of contact with the business.
Security StatementThe security of your personal information, and the information of your subscribers are important to us. When utilizing our services and/or a subscriber enters information in a published web form we encrypt that information using secure socket layer technology (SSL).
Events, Forms and SurveysCustomers of DocuMatix services may elect to produce Events, Forms and Surveys that ask for information from their subscribers. DocuMatix does not share, rent, sell, or use any information gathered within these services other than for the intended purpose of their customers.
Anti-Spam StatementDocuMatix maintains a strict policy surrounding spam, and practices permission-based email marketing. DocuMatix does not send unsolicited email, or work with companies who do so.
Forward To A FriendIf you choose to use the Forward To A Friend feature DocuMatix will ask for the friend's name and email address, and any personal comments the email recipient would like to convey. DocuMatix does not use this information other than for the intended purpose.
Customer TestimonialsAny customer testimonials are first approved by the customer and DocuMatix prior to being displayed on the DocuMatix Web Site. DocuMatix discloses that your Company Name, Title and any other information as you have approved shall be publicly available for anyone to view as depicted on the DocuMatix Web Site.
Legal DisclaimerThough we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
13937 South Sprague Lane, Suite 225
Draper, Utah 84020